Glenn Wanjala.

Enterprise ICT support across multiple departments, keeping technology reliable and secure while contributing to service improvements and digital transformation.

• Tier 1–3 support for enterprise systems, resolving complex hardware, software, network and infrastructure issues while maintaining high service availability.
• Cybersecurity strengthened through vulnerability assessments, user access reviews and proactive recommendations.
• Microsoft 365 and Active Directory administration — provisioning, access changes and offboarding.
• Infrastructure and performance monitoring, identifying recurring issues and implementing preventative fixes.
• Python automation for operational reporting and repetitive administrative tasks.
• Technical documentation, SOPs and knowledge articles that support business continuity.

Supported ICT operations and digital transformation programmes, strengthening infrastructure and raising operational efficiency across departments.

• Designed an automated patch-management framework in PowerShell and Bash, bringing estate-wide patching inside a 72-hour window.
• Administered distributed LAN, WAN and VSAT infrastructure across multiple sites with real infrastructure constraints.
• Diagnosed and resolved complex infrastructure and networking issues, reducing operational downtime.
• Streamlined document management processes and improved access to organisational information.
• Delivered digital literacy and cybersecurity awareness training that promoted secure practices.
• Produced technical documentation and implementation guides that improved knowledge transfer.

Enterprise ICT support for banking and commercial clients, supporting technology implementations alongside day-to-day service delivery.

• Managed high volumes of enterprise support requests, consistently exceeding SLA targets.
• Supported banking system implementations — deployment, testing, user onboarding and post-production support.
• Resolved infrastructure, application and networking incidents, reducing service disruption.
• Collaborated with implementation, development and support teams to deliver enterprise projects.
• Delivered user training that improved adoption and reduced recurring support requests.

Advanced application and infrastructure support for enterprise banking systems, keeping operations stable and critical incidents short.

• Tier 3 support for a core banking platform, troubleshooting complex application and database issues.
• SQL queries for data validation, reconciliation and operational reporting.
• Coordinated user onboarding, account provisioning and system access management.
• Supported ICT procurement and vendor coordination.
• Assisted with backup management, endpoint security and preventive maintenance.

Enterprise ICT infrastructure and end-user services in a mission-critical environment spanning multiple locations.

• Supported over 200 enterprise workstations, servers and peripherals, keeping business-critical services available.
• Managed ICT asset deployment, maintenance and lifecycle activities, improving asset visibility.
• Coordinated with vendors for servicing, maintenance and procurement.
• Improved network performance through proactive monitoring and preventive maintenance.
• Assisted in implementing physical and logical security controls.
• Contributed to disaster recovery planning in support of business continuity.